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Cellstronaut

Common Google Workspace Add-ons issues

Multiply account issue

If you can’t install the add-on and right after clicking the Install button you see messages like “Bad Request Error 400” or “too many redirects,” you should know that this is because you are logged into more than one account. To fix this, you should sign out from all your accounts and sign back in with just one account before installing the add-on.

This issue also affects the functionality of the add-on if you have already installed it.

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Active ranges limitation

For some reasons Google Sheets can’t select all possible cells separately. After some active ranges count at same time may cause browser tab error with message about unresponsive page.

Blank/White Window

If you see a blank screen or some features are not working, required resources may be blocked by your browser, antivirus software, ad blockers, or company security policies. This can prevent the add-on from loading correctly and functioning as expected.

In some cases, the issue may simply be due to a poor internet connection or the page not being refreshed for an extended period.

To fix this, try the following:

  • Refresh the page and try again.
  • Check your internet connection to ensure it is stable.
  • Check your browser extensions and disable any that might block external scripts. If possible, add the domains below to the extension’s allowlist.
  • Review your antivirus or firewall settings and ensure they allow connections to the domains below.
  • Contact your IT department and request that the domains below be added to the security whitelist.

Domains

  • select-special-t1.cellstronaut.com
  • select-special-t2.cellstronaut.com
  • *.googleusercontent.com
  • docs.google.com

Only the “Help” Menu Item Appears

Sometimes, you may encounter a problem where only the “Help” menu item is visible when you try to start the add-on.

In most cases, this happens due to one or a combination of the following reasons:

  1. You are opening a document with a large number of custom formulas.
  2. You have installed too many add-ons in your account.
  3. You have already started too many execution processes or custom formula recalculations across multiple add-ons in other documents simultaneously. You can check current limitations here.
  4. Your internet connection is unstable.